Skip to main content

IDART Agency | Branding, Packaging & Web Design

Menu

Privacy Policy

Privacy Policy

Last updated: June 30, 2026

This Privacy Policy describes how IDART Agency ("IDART," "we," "us," or "our") collects, uses, and protects information when you visit our websites, including:

  • idartagency.com (our global site)
  • idart.tw (our Taiwan site)

By using either site, you agree to the practices described in this policy.

1. Who We Are

IDART Agency is a design agency. If you have questions about this policy or how your data is handled, you can contact us at:

Email: sunny.chen@idartagency.com
Address: 611 Veterans Blvd. #207, Redwood City, CA 94063, United States

2. Information We Collect

a) Information You Provide Directly
When you fill out a contact form, request a quote, or otherwise reach out to us, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Company name (if provided)
  • Any other details you choose to share in your message

b) Information Collected Automatically
When you browse our sites, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on pages
  • Referring website/source
  • General location (city/country level, derived from IP address)

This is collected through analytics tools such as Google Analytics (GA4) and similar technologies. See our Cookie Policy for details.

c) Form Security
Our contact forms are protected using Google reCAPTCHA to prevent spam and abuse. reCAPTCHA may collect hardware and software information (such as device and application data) and send this to Google. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide quotes or project information
  • Communicate with you about potential or ongoing projects
  • Improve our website content, design, and user experience
  • Understand site traffic and visitor behavior through analytics
  • Protect our website from spam, abuse, and security threats
  • Comply with legal obligations

We do not sell your personal information to third parties.

4. Legal Basis for Processing (EU/EEA Visitors)

If you are located in the European Union or European Economic Area, we process your personal data based on:

  • Consent — for non-essential cookies and marketing communications
  • Legitimate interest — for website analytics and security
  • Contractual necessity — when responding to inquiries or fulfilling a service request

5. Sharing of Information

We may share information with trusted third-party service providers who help us operate our website and business, including:

  • Web hosting providers
  • Google Analytics (analytics)
  • Google reCAPTCHA (form security)
  • Email or CRM tools used to manage inquiries

These providers only access information necessary to perform their function and are not permitted to use it for any other purpose.

We may also disclose information if required by law or to protect our legal rights.

6. International Data Transfers

Because IDART operates both a global site and a Taiwan-based site, data may be processed or stored in countries other than your own, including the United States (where tools like Google Analytics process data) and Taiwan. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for such transfers.

7. Data Retention

We retain personal information only as long as necessary to:

  • Respond to your inquiry or complete a project
  • Comply with legal, accounting, or reporting obligations
  • Maintain reasonable business records

Analytics data is retained according to the retention settings configured in our analytics tools.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at sunny.chen@idartagency.com.

9. Children's Privacy

Our websites are not directed at children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

IDART Agency
611 Veterans Blvd. #207
Redwood City, CA 94063
United States
Email: sunny.chen@idartagency.com
Website: idartagency.com / idart.tw